How We Handle Your Data

1. Information We Collect

When you use our fulfillment services or contact our team, we collect information that falls into these categories:

• Form data: name, email address, phone number, and company details you submit through our contact forms.
• Order and inventory data: product SKUs, stock levels, order volumes, and shipping addresses necessary to run your fulfillment operations.
• Technical data: browser type, device information, IP address, and pages visited on our website.
• Analytics events: aggregated usage patterns that help us understand how visitors interact with our site and improve our services.

2. How We Use Your Information

We process your data for the following purposes:

• Processing and fulfilling orders, including pick-and-pack operations and courier dispatch.
• Managing inventory across your sales channels and syncing stock levels.
• Responding to inquiries and providing customer support.
• Improving our website functionality and user experience through analytics.
• Sending service updates or operational notifications relevant to your account.

3. Cookies and Tracking

Our website uses essential cookies to maintain session functionality and analytics cookies to understand visitor behavior. These help us identify which pages are most useful and how visitors navigate our site. You can disable cookies in your browser settings, though some site features may not function properly without them.

4. Data Sharing and Third Parties

We do not sell your personal information. We share data only with service providers who help us operate our business:

• Hosting providers that store our website and application data.
• Analytics services that process aggregated usage statistics.
• Courier and logistics partners that deliver parcels on your behalf.
• Email and form providers that manage our communications with you.

These partners are contractually obligated to protect your data and may only use it to perform their specific services.

5. Data Retention

We retain order and inventory records for as long as your account is active, plus a reasonable period afterward to comply with legal obligations and resolve any disputes. Contact form submissions are kept for 24 months. Analytics data is anonymized and retained for up to 26 months.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: update inaccurate or incomplete information.
• Deletion: ask us to remove your personal data.
• Portability: receive your data in a structured, machine-readable format.
• Opt-out: withdraw consent for marketing communications or analytics tracking.

We honor these rights under the Protection of Personal Information Act (POPIA) for South African residents and the GDPR for users in the European Economic Area. To exercise any of these rights, contact us using the details below.

7. Our Commitment to Transparency

We do not make misleading claims about our services, fabricate endorsements, or create false urgency to pressure decisions. Our pricing, delivery timelines, and capabilities are described honestly and accurately. We do not claim affiliation with any government agency or official body. Any performance figures we share are based on actual operational data from our warehouse facilities.

8. Contact Us

For privacy-related questions, data requests, or concerns about how your information is handled, contact our team: